An internal goal for acknowledging, responding to, or completing a category of work.
What service-level target means in practice
Targets make expectations measurable without promising that every repair has the same timeline. They should distinguish initial response from final resolution and allow urgent safety issues to bypass the routine queue.
Example
The team targets acknowledgment of routine requests within one business day and immediate escalation of active leaks or life-safety concerns.
This glossary is educational and not legal, tax, lending, or accounting advice. Rules and terminology can vary by jurisdiction and professional context.