The legal terms. Plain English on top, full text below.

01 Acceptance of terms

These Terms of Service (the "Terms") form a binding agreement between you and RentCaddie ("RentCaddie," "we," "us," or "our") governing your access to and use of the RentCaddie platform, website, APIs, and related services (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise accessing or using the Service, you accept these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

You must be at least 18 years old and legally capable of entering into a binding contract to create an Operator account. RentCaddie is a business tool intended for property owners, property managers, and their authorized team members. Residents, applicants, guarantors, references, owners, cleaners, vendors, and other invited users may use limited Service experiences provided by an Operator; the provisions relevant to their access, conduct, content, communications, privacy, disclaimers, and disputes also apply to them.

If you do not agree to these Terms, do not create an account and do not use the Service.

02 Description of service

RentCaddie is a cloud-based property management platform that helps operators list units, screen applicants, sign leases, collect rent, process maintenance requests, run inspections, keep accounting records, and communicate with tenants, cleaners, and vendors. The Service is delivered as software-as-a-service.

Features, limits, and included integrations may change over time as we improve the Service. We may add, modify, or remove functionality at our discretion. If a change materially reduces the core functionality of a paid plan, we will provide reasonable notice when practicable; you may cancel renewal if the changed Service no longer meets your needs.

The Service is a tool. RentCaddie does not provide legal, financial, tax, or real-estate advice. We don't draft leases for your jurisdiction, we don't underwrite tenants, and we don't decide whether to rent to an applicant. You are solely responsible for compliance with the laws that apply to your rental business — including fair housing, landlord-tenant, security deposit, fair credit reporting, consumer notice, and tax laws.

03 Account registration & security

To use authenticated portions of the Service, you must register for an account or use an authorized invitation or access link. You agree to provide accurate, current, and complete information during registration and to keep it up to date. Each paid subscription corresponds to a single workspace — a private, isolated environment that holds your properties, tenants, leases, payments, documents, and settings.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to use strong, unique passwords and to enable multi-factor authentication when we offer it. You will notify us immediately at security@rentcaddie.com if you suspect unauthorized access to your account.

You may invite team members to your workspace at roles defined within the product (for example, Owner, Admin, Manager, Accountant, Field staff, Viewer). You are responsible for the conduct of anyone you invite, including revoking access when they leave your team. Sharing a single login across multiple people is prohibited.

We may suspend or terminate accounts that show evidence of compromise, fraud, or violation of these Terms. We will try to notify you before doing so unless doing so would risk further harm.

04 Subscription plans & billing

RentCaddie is offered through Starter, Pro, and Portfolio subscription plans with monthly and annual billing options. Plan details, limits, and current feature inclusions are described on our Pricing page and may be referenced within the product.

Free period. A new workspace is free, with Pro features and a limit of 25 active leases, until the first rent payment a resident makes online through RentCaddie is recorded for that workspace. From that day you have 7 days to choose a paid plan. If no rent has been collected through RentCaddie, the free period ends 60 days after the workspace is created. A payment you record by hand, such as cash or a payment sent outside RentCaddie, does not count as rent collected through RentCaddie. If the payment that started the 7 days is later returned or refunded, the free period is restored. No payment method is required, the free period does not convert automatically, and you must choose a paid plan to continue after it ends.

Offers. A workspace that signs up under a named offer follows that offer’s own terms for its free period and its lease limit, in place of the paragraph above. The current one is the SWITCH offer.

Billing & auto-renewal. Monthly plans renew on the same calendar day each month. Your payment method is charged automatically at the start of each billing period. All fees are quoted in U.S. Dollars and exclude applicable taxes. You authorize us and our payment processor (Stripe) to charge your chosen payment method for each recurring charge.

Plan limits and third-party fees. Plan capacity and included features are shown on the Pricing page. Pro includes up to 25 active leases. Stripe and other providers may charge separate transaction or service fees, including fees for rent payments, screening, or tax filing.

Cancellation. You may cancel at any time from within the product or available billing portal. Cancellation stops renewal and takes effect at the end of the current paid term. Monthly and annual fees are non-refundable and are not prorated except where required by law, expressly stated in a written refund policy, or agreed by us in writing.

Taxes. Fees exclude sales, use, value-added, and similar taxes unless shown otherwise. You are responsible for taxes associated with your purchase, excluding taxes based on RentCaddie's net income. We may collect taxes when legally required.

Failed payments. If a charge fails, we may retry it and notify you. We may limit or suspend paid features while an amount remains overdue and may downgrade or terminate an account after reasonable notice.

Price changes. We may change standard pricing for new customers at any time. Existing customers will receive at least 30 days' advance notice by email before a price change takes effect for a subsequent renewal term.

05 Communications and electronic signatures

You agree that we may provide agreements, notices, disclosures, receipts, and other records electronically, including by email, SMS, in-product notice, or posting in the Service. You are responsible for keeping contact information current. You may withdraw consent to electronic records where law permits, but doing so may require you to stop using features that depend on electronic delivery.

The Service can facilitate electronic signatures and preserve related event records. You agree that an electronic signature or acceptance may have the same effect as a handwritten signature where permitted by law. Operators are responsible for selecting legally appropriate documents, obtaining required consent, identifying signers, retaining completed records, and determining whether a transaction may be signed electronically. RentCaddie is not a law firm, notary, witness, or custodian of an original paper instrument.

If you use email or text messaging, you are responsible for lawful consent, content, quiet hours, sender identification, and opt-out handling. Message and data rates may apply. Delivery is not guaranteed and depends on carriers, recipients, and third-party communication providers.

06 Acceptable use

You agree not to use the Service to do anything unlawful, harmful, or abusive. Without limiting the foregoing, you agree not to:

• Harass, threaten, discriminate against, or retaliate against any tenant, applicant, vendor, or RentCaddie user, including conduct that violates fair housing or anti-discrimination laws;
• Use the Service to commit fraud, launder money, evade tax, or violate any other applicable law or regulation;
• Send unsolicited bulk communications (spam) to tenants, applicants, or third parties, or use RentCaddie's messaging tools in violation of TCPA, CAN-SPAM, or similar laws;
• Circumvent, disable, probe, or interfere with any security feature, rate limit, usage quota, or access control;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent such restriction is prohibited by law;
• Scrape, data-mine, or copy any portion of the Service other than your own workspace data;
• Upload malware, viruses, or content that infringes someone else's intellectual property, privacy, or publicity rights;
• Resell, sublicense, or present the Service as another product without a written agreement with us.

Violation of this section is a material breach of these Terms and may result in immediate suspension or termination without refund.

07 User content & intellectual property

Your data is yours. As between you and RentCaddie, you own all data, files, documents, images, and other content that you or your team members upload to the Service, including tenant personal information, lease documents, and accounting records ("Customer Content"). We do not claim any ownership interest in Customer Content.

Limited license to us. You grant RentCaddie a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely as necessary to provide the Service to you, to secure it, to back it up, to prevent fraud and abuse, and to comply with law. This license exists only for the duration of your subscription plus the limited retention windows described in our Privacy Policy.

No general-purpose AI training. We do not use Customer Content to train general-purpose AI models. Optional AI-assisted features may send the input needed for a requested task to an AI service provider as described in our Privacy Policy.

RentCaddie's IP. The Service itself — including the software, user interface, designs, logos, documentation, and all underlying technology — is owned by RentCaddie and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription, subject to these Terms. All rights not expressly granted are reserved.

Feedback. If you send us suggestions, feature requests, or other feedback, you grant us an irrevocable, perpetual, royalty-free license to use that feedback to improve the Service without obligation to you.

08 Third-party services

The Service uses or connects with third-party providers to deliver functionality. Depending on the feature, these may include providers for payments, cloud infrastructure, authentication, communications, screening, analytics, AI-assisted processing, document delivery, calendars, and access-control devices. Their services may be governed by separate terms and privacy policies.

• Stripe, Inc. — payment processing, subscription billing, and Stripe Connect for rent collection;
• Operator-connected services that you independently authorize; and
• other provider categories described in our Privacy Policy.

You are responsible for reviewing and agreeing to the terms of any third-party provider whose service you use through RentCaddie. RentCaddie is not responsible for the availability, accuracy, legality, or conduct of third-party services, and we disclaim liability arising from them to the fullest extent permitted by law.

09 Payment processing

Rent collection and other money movement features are powered by Stripe, Inc. When you enable rent collection, you are prompted to create and connect a Stripe Connect account and to accept Stripe's Connected Account Agreement and Services Agreement. Your ability to accept payments depends on Stripe's ongoing approval, KYC verification, and underwriting decisions — RentCaddie is not a party to those decisions.

You are the merchant of record for all payments collected from your tenants. You are responsible for: (a) resolving chargebacks, disputes, and refund requests initiated by your tenants; (b) reporting and remitting any applicable taxes on amounts collected; (c) maintaining any licenses or registrations required to collect rent in your jurisdiction; and (d) complying with the Stripe Restricted Businesses list.

Payment-method credentials and regulated money movement are handled by Stripe and applicable financial institutions. RentCaddie provides the software interface and records transaction status but is not a bank, money transmitter, escrow agent, or custodian of tenant funds. Payout timing, reserves, holds, reversals, and availability are controlled by Stripe, financial institutions, network rules, and applicable law.

10 Data & privacy

Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you acknowledge that policy and the data processing it describes.

Where you upload personal information about tenants, applicants, vendors, or other third parties, you represent and warrant that you have the legal right to do so and to permit RentCaddie to process that information on your behalf. You are the data controller and RentCaddie is the data processor with respect to such information, as those terms are used in applicable privacy laws.

If you are subject to GDPR, UK GDPR, CCPA/CPRA, or other jurisdictional requirements that demand a separate data processing agreement (DPA), contact us to discuss whether an appropriate agreement is available for your use case at privacy@rentcaddie.com.

11 Termination and data export

You may cancel your subscription at any time from within the product. We may suspend or terminate your access for material breach of these Terms, fraud or abuse, non-payment lasting more than 30 days, or where required by law or to protect the safety of other users.

Data export. You should export needed records before cancellation or termination using available product tools. We may offer a limited post-cancellation access or recovery period, but availability, format, and scope depend on account status, the feature, legal restrictions, and technical feasibility. We do not guarantee that every field or third-party record can be exported in a particular format.

Deletion. Following termination, we delete or de-identify Customer Content according to our retention practices, Operator instructions, backup cycles, and legal obligations. Certain payment, tax, fraud, security, audit, and dispute records may be retained longer. See our Privacy Policy for additional detail.

Sections that by their nature should survive termination (including Sections 7, 12, 13, 14, 15, 16, and 18) survive any termination of these Terms.

12 Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, RENTCADDIE AND ITS LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure against every threat, compatible with every device, or that any data processed by the Service will be accurate or preserved without loss. We do not warrant that the Service, its AI features, or any document template will satisfy legal requirements in your jurisdiction or produce any particular business outcome.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the extent permitted by law.

13 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER RENTCADDIE NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO RENTCADDIE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14 Indemnification

You agree to defend, indemnify, and hold harmless RentCaddie, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, costs, and reasonable attorneys' fees arising out of or related to: (a) your Customer Content; (b) your use of the Service in violation of these Terms or applicable law; (c) your violation of the rights of a tenant, applicant, vendor, or other third party, including fair-housing and landlord-tenant laws; or (d) any taxes or fees for which you are responsible.

15 Governing law

These Terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules. Subject to Section 16 (Dispute Resolution), any judicial proceeding relating to these Terms that is not subject to arbitration must be brought exclusively in the state or federal courts located in Madison County, Alabama, and each party consents to the personal jurisdiction and venue of those courts.

16 Dispute resolution; arbitration; class-action waiver

Informal resolution. Before initiating arbitration or any legal proceeding, you agree to contact us at legal@rentcaddie.com with a written description of the dispute, the relief you seek, and your contact information. The parties will attempt in good faith to resolve the dispute informally within 60 days.

Binding arbitration. If the parties cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules & Procedures then in effect. The arbitration will be conducted by a single arbitrator in Madison County, Alabama, or by videoconference at the parties' election.

Class-action waiver. You and RentCaddie each agree that any dispute will be resolved only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Exceptions. Either party may bring an individual action in small-claims court, and either party may seek injunctive or other equitable relief in court for claims relating to intellectual property, unauthorized access, or confidentiality.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to legal@rentcaddie.com within 30 days of first accepting these Terms.

17 Modifications to terms

We may update these Terms from time to time. When we make a material change, we will post the updated Terms at this URL, update the "Last updated" date at the top, and provide at least 30 days' advance notice by email to the primary contact on your workspace before the change takes effect.

If you do not agree to the updated Terms, you may cancel your subscription before the effective date without penalty. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18 Contact information

For questions about these Terms, notices of material breach, or any other legal matter, contact us at:

RentCaddie
Attn: Legal
Email: legal@rentcaddie.com

For product support and general help, contact hello@rentcaddie.com. For security reports, contact security@rentcaddie.com.