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Property management glossary
Maintenance & operations

Maintenance triage

Plain-English definition

The process of classifying a maintenance report by urgency, safety risk, responsibility, and next action.

What maintenance triage means in practice

Triage helps the right person respond at the right speed. A useful workflow captures symptoms, location, permission to enter, photos, active hazards, and contact details before assigning a priority.

Example

An active ceiling leak is escalated immediately, while a loose cabinet handle is scheduled into the routine queue.

Learn the full workflow

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This glossary is educational and not legal, tax, lending, or accounting advice. Rules and terminology can vary by jurisdiction and professional context.